Frequently asked questions

Products (titles, descriptions, SEO, options and option values), collections, pages, blogs and articles, menus and storefront filters, metafields, metaobjects, theme texts, checkout and system texts, notification emails, store details, image alt text and, if you choose, your policies. You decide which of these are included in Settings.

Any language you can add to Shopify under Settings › Languages. Lingopilot translates from your store’s default language into the languages you select in the app; languages you don’t select are never touched, so you can manage them another way.

When you create or edit a product or collection, Shopify notifies Lingopilot and the changed fields are translated about a minute later. Everything else, such as theme changes, pages and menus, is picked up by a nightly check. Only new or changed text is translated, so unchanged content never uses your allowance.

No. Any translation that wasn’t written by Lingopilot, whether you edited it, another app wrote it or it is built into Shopify or your theme, is marked as protected and never overwritten. You can hand a field back to the AI at any time from the editor.

Translations are saved directly in Shopify, the same place Shopify’s own Translate & Adapt app uses. Lingopilot adds no scripts or app embeds to your storefront, so your store’s speed is unaffected, and your translations stay in your store if you ever uninstall.

Customers see a translated store when they visit a published language, usually through your theme’s language selector or a market’s domain or subfolder. Lingopilot fills in the translations; how languages are offered to customers is set up in Shopify.

Lingopilot uses Google’s Gemini models through the paid API, so your content is not used to train them. Every translation is checked so that HTML, links, placeholders like {{ order.name }} and your glossary terms come through intact.

Your plan includes a number of AI characters per month, counted on the original text that is sent for translation, once per language. Manual editing, search and replace, and re-checking content are free. The counter resets at the start of each month.

AI translation pauses until the next month, or you can upgrade to continue right away. Existing translations stay live and manual editing keeps working.

Yes. Turn on “Translate URL handles” in Settings to give products, collections and pages translated, search-friendly URLs.

Billing is handled by Shopify and appears on your Shopify invoice. Paid plans start with a 7-day free trial, and you can upgrade, downgrade or cancel at any time from the app’s dashboard.

Your translations stay in your Shopify store. Lingopilot’s own copy of your settings, glossary and translation history is deleted within 48 hours of uninstalling. See the privacy policy for details.